Need some help or if anyone else has had an ebay issue.

I placed three coins on auction.

Sold the three coins fairly and excepted my loss.

the buyer contacts me saying he thought they were bronze so why did I send silver!

Anyone else ever had this problem when some? I can't see the logic too this.

Quote: "rcmartinphone"​I placed three coins on auction.
​
​Sold the three coins fairly and excepted my loss.
​
​the buyer contacts me saying he thought they were bronze so why did I send silver!
​
​Anyone else ever had this problem when some? I can't see the logic too this.

​nope

Quote: "rcmartinphone"​I placed three coins on auction.
​
​Sold the three coins fairly and excepted my loss.
​
​the buyer contacts me saying he thought they were bronze so why did I send silver!
​
​Anyone else ever had this problem when some? I can't see the logic too this.

​You mean that you sold silver coins, but the buyer though he bought bronze coins? Didn't you write in the description that it was silver? Or in the title?

I think anyone who's tried to sell coins (or banknotes) has had "eBay issues." While the problem can sometimes be the seller (& I advise everyone who sells to be absolutely as explicit/clear/transparent as possible) I think many times the problem is with the buyer (thinking they're getting a better bargain than it already is). Whenever I describe a banknote I always write qualifications such as, "I have attempted to describe the item in the best way possible. Please use your discretion & judge the item from the scans, since I am not a professional grader." However, we can add all the phrases we want (including "Buyer's remorse will not be tolerated") and in some cases you just cannot please the buyer (who thinks they're always right).

Last year, I listed quite a rare circulated BTV $10 short prefix as BIN and a buyer gave me a low-ball offer that I accepted. I figured that I would accept my loss and let the buyer win a rare note for a bargain price. This note was problem-free, very crisp strong VF+ with 2 vertical & horizontal folds, super eye-appeal making it appear more EF than VF. The buyer sent me an email stating that he received the note but didn't like it. After I pointed out that there were "no returns" (on my listing) he threatened to give me -ve feedback. He kept hounding & threatening me & wrote that the note was in way worse shape than I described (in my listing) and that my scans were "terrible." The note zero wear (only the folds) & did look amazing because when one scans a VF-EF note with vertical folds (not creases) it can actually look more EF-AU & I believe he thought it was indeed a much higher grade than VF. However, he paid slightly less than VF price & there was no way I was going to refund his money for 2 reasons. First, I had already been through similar experiences with other deadbeat buyers & 1 buyer who had buyer's remorse. eBay still charged me commission for each sale! I repeatedly reported that one seller never paid for his item (& the other returned) but I still got charged commissions. It was costing me a fortune to sell a few notes so I put my foot down & decided no more returns.[Getting stuck with eBay & Paypal fees with no sale will send anyone to the poor house]. I suspect a lot of people have stopped selling on eBay b/c it costs them more money than its worth (with the fees) & all it takes is one or two bad apples demanding returns on a crappy, break-even sales & that can be the deciding factor to leave the platform.

So, to avoid all of this rigmarole, I wrote on this (& all my listings) that there are "NO RETURNS." I reported this malcontent buyer (who made me the low-ball offer) to eBay that he threatened negative feedback (like "feedback extortion") for no logical reason but eBay would NOT remove the negative feedback. That was my last item sold on that platform.

You should just try to work it out with the buyer & if he starts to get unreasonable, report him to eBay. I wish I had reported my buyer sooner but I waited until after he left the negative feedback (& eBay wouldn't change it even after I gave them proof that he kept hounding me with threats).

Quote: "Serial_Number_8"​I think anyone who's tried to sell coins (or banknotes) has had "eBay issues." While the problem can sometimes be the seller (& I advise everyone who sells to be absolutely as explicit/clear/transparent as possible) I think many times the problem is with the buyer (thinking they're getting a better bargain than it already is). Whenever I describe a banknote I always write qualifications such as, "I have attempted to describe the item in the best way possible. Please use your discretion & judge the item from the scans, since I am not a professional grader." However, we can add all the phrases we want (including "Buyer's remorse will not be tolerated") and in some cases you just cannot please the buyer (who thinks they're always right).
​
​Last year, I listed quite a rare circulated BTV $10 short prefix as BIN and a buyer gave me a low-ball offer that I accepted. I figured that I would accept my loss and let the buyer win a rare note for a bargain price. This note was problem-free, very crisp strong VF+ with 2 vertical & horizontal folds, super eye-appeal making it appear more EF than VF. The buyer sent me an email stating that he received the note but didn't like it. After I pointed out that there were "no returns" (on my listing) he threatened to give me -ve feedback. He kept hounding & threatening me & wrote that the note was in way worse shape than I described (in my listing) and that my scans were "terrible." The note zero wear (only the folds) & did look amazing because when one scans a VF-EF note with vertical folds (not creases) it can actually look more EF-AU & I believe he thought it was indeed a much higher grade than VF. However, he paid slightly less than VF price & there was no way I was going to refund his money for 2 reasons. First, I had already been through similar experiences with other deadbeat buyers & 1 buyer who had buyer's remorse. eBay still charged me commission for each sale! I repeatedly reported that one seller never paid for his item (& the other returned) but I still got charged commissions. It was costing me a fortune to sell a few notes so I put my foot down & decided no more returns.[Getting stuck with eBay & Paypal fees with no sale will send anyone to the poor house]. I suspect a lot of people have stopped selling on eBay b/c it costs them more money than its worth (with the fees) & all it takes is one or two bad apples demanding returns on a crappy, break-even sales & that can be the deciding factor to leave the platform.
​
​So, to avoid all of this rigmarole, I wrote on this (& all my listings) that there are "NO RETURNS." I reported this malcontent buyer (who made me the low-ball offer) to eBay that he threatened negative feedback (like "feedback extortion") for no logical reason but eBay would NOT remove the negative feedback. That was my last item sold on that platform.
​
​You should just try to work it out with the buyer & if he starts to get unreasonable, report him to eBay. I wish I had reported my buyer sooner but I waited until after he left the negative feedback (& eBay wouldn't change it even after I gave them proof that he kept hounding me with threats).

​There is always an unhappy idiot

Cheers just wanted to see if it was just not me

Quote: "rcmartinphone"​I placed three coins on auction.
​
​Sold the three coins fairly and excepted my loss.
​
​the buyer contacts me saying he thought they were bronze so why did I send silver!
​
​Anyone else ever had this problem when some? I can't see the logic too this.

​depends on your lighting in the photo, some times it comes out a little darker depending on the quality.

Actually very true this was the issue

I still can't understand why you didn't mention it was silver in the title and description.
The basic information I want to know as a buyer is: Date, Size, Weight, Composition. Without these four, I sometimes refrain from buying. This what might've been the reason in your case.

It doesn't matter what you do.
I sold a few rifle barrels on ebay and photographed them along side a tape measure to show the length.
Length was also in the description.
I still got emails asking how long it was.

Quote: "Kurt53"​It doesn't matter what you do.
​I sold a few rifle barrels on ebay and photographed them along side a tape measure to show the length.
​Length was also in the description.
​I still got emails asking how long it was.

​I think "kurt53" is correct when it comes to eBay. As a seller, you could write a book (& describe the item in perfect crystal clear detail) but half the buyers won't read it. You will still get several e-Bayers asking redundant stupid questions (that were answered in the item description, etc).

Remember that in my example the buyer made me an offer (which I accepted). It wasn't even my BIN (fair) price. The guy got a steal. There are stipulations which state you're serious about buying this item (which nobody reads) & eBay always favours the buyer over the seller (unless you happen to be a HUGE longtime power-seller who does a LOT of commerce). If you don't believe me- just try not paying from one of the power-sellers & see what happens. You don't have to pay a small-timer but heaven forbid if you want to backpedal out of a sale from a big store or power-seller.

Bottom line is they want small-time sellers to please buyers by offering returns & placating idiots with buyer's remorse. The power-sellers never do this & they can easily dismiss negative feedback (compared to you or I). Only if you're a "big player" will eBay protect you from the fruitcakes out there.